Jandy Pool Products Store Policies

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Jandy Pool Products Store/Return Policies

At Jandy Pool Products we understand under certain circumstances items need to be returned. Items must be returned within 30 days of the original purchase date, in new and unused condition.  We incur shipping costs on your behalf after pickup which the buyer is responsible for so any shipping and handling fees are non-refundable, and any item returned or refused for delivery will be subject to a 25% restocking fee, and any actual shipping charges.  

Due to the nature of the following products all sales are final but still have manufactures warranty: heaters, filter cartridges, water features, pool or spa parts (including lights)and all fiber optic products. No exchanges will be made after 30 days. No returns or refunds will be made after 120 days from purchase date.  Jandy Pool Products does not offer or imply any warranty for any products on our site.  Warranty (if any) shall be handled from the manufacturer directly.  If your ordering outside the continental USA please call us first.

Images shown on our site are for illustration purposes only, product may differ from image shown.

In the event that an item must be special ordered in for the customer, the customer must cancel the order prior to the order being processed by the manufacturer if they do not want the item ordered.  If a customer wishes to cancel a special order after it has been placed with the manufacturer, a 25% restocking fee may apply to their refund.  Special orders that have already been processed and left the manufacturers facility cannot be cancelled without a 25% restocking fee applying and any associated shipping costs. Items that have been special ordered may not be returnable.

Customer is responsible for all compatibility issues; if uncertain about compatibility please contact the manufacture directly.  All large items such at heaters are curb side delivery, meaning the customer must assist driver in unloading, check with us prior to ordering about large sized items, we can arrange lift gates for an additional fee.

Before signing the delivery receipt examine the contents of the package for any physical damage. If the carton shows signs of damage note it on the delivery receipt, and request inspection by the shipping company. If damage cannot be detected until package is opened, call the shipping company for inspection and get a concealed bad order report. Claims for damages must be filed by YOU. Claims for physical damage must be filed within 10 days of receipt. Concealed damage claims must be filed within 48 hours of receipt. This package left our warehouse in good condition and we cannot assume responsibility for loss or breakage in transit. We will not take responsibility for any damaged goods you accept and do not report.

Customer must sign for merchandise.

Any damages and or shortages must be made at the time of delivery.  By accepting delivery you accept all responsibility of delivered item. Returns must be shipped back via UPS or FedEx, with tracking numbers and must be insured for the amount of the original purchase price. Returns must have a RGA number, without a RGA number an item cannot be returned, and any returns without a RGA number will be refused. To obtain a RGA number just give us a call at 916.638.8387, and we can assist you with the return. Our address is listed for regular mailing purposes only. Because we ship from multiple locations, once an RA is issued, you will be provided with the ship-to address to return your product to the correct location. Returns shipped to our regular mailing address will be refused. By submitting this order customer agrees to these store policies above.

Any legal disputes and or claims concerning any product(s) are the manufacturers responsibility.  If we need to consult/use an attorney to collect any fees from charge backs and or cancelled or bounced checks the customer will be charged those applicable fees we incur from any outside agency and or attorney.  Transactions between you and Jandy pool Products shall be governed by and construed in accordance with the laws of California, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and Jandy Pool Products shall be brought in the state or federal courts located in Sacramento, CA and the customer hereby agrees and submits to such jurisdiction and venue as proper.


Any questions please call us at 800.544.3730